Two Pillars of Trust: Personal ethics and professional competence are the foundation of trust.
15 Attributes of DTR (Dependable, Trustworthy, Reliable): Master these traits to boost your impact:
Honor commitments. Be transparent, with no hidden agendas. Advocate for trust-building practices (Halla Bol). Prioritize customer needs. Communicate honestly and openly. Acknowledge others’ contributions. Continuously improve KASHS (Knowledge, Attitude, Skills, Habits, Strategy). Own responsibilities. Empower others to succeed.
Set clear expectations. Align thoughts, words, and actions. Deliver results as promised. Strive for excellence. Foster genuine relationships, no scorekeeping. Prioritize generosity over accumulation.
“Trust is the cornerstone of every successful relationship, whether personal or professional. Building this requires consistency, integrity, and genuine care for others.”
In "Trust Multiplier," Santosh Nair dives into the essence of trust and its pivotal role in creating a thriving personal and professional life. As you progress through the course, you’ll explore the two core components of trust—Personal Ethics and Professional Competence—learning how each contributes to your reliability and the respect you command within your ecosystem.
Trust is built by embodying the principles of being Dependable, Trustworthy, and Reliable (DTR). Nair highlights 15 essential attributes to become DTR, each a building block for establishing genuine trust. These attributes teach you to deliver on commitments, communicate openly, credit others, and continuously elevate your knowledge and skills. Through real-life examples and actionable insights, you'll be guided to:
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