Handling Telephone Objection

Course outcome

• Essential techniques to handle objections over the phone.

• How to overcome skepticism, indifference, and stalling from potential clients.

• The importance of persistence and resilience in closing sales.

• Effective communication strategies to turn objections into opportunities.

• How to build trust and credibility over the phone to improve closing rates.

Curriculum

This course Includes

• Duration : 03:05:44
• Certificate of Completion

Advice from trainer

 “Every objection is an opportunity to understand your client better. Don’t take rejections personally; instead, learn how to navigate through them. Your job as a salesperson is to show clients that you are there for them, not just for yourself. Master the art of handling objections, and success will follow.”

Description

In "Handling Telephone Objection," T.I.G.E.R. Santosh Nair provides a motivational and practical guide for sales professionals looking to overcome objections and close deals over the phone. This session highlights the pre-requisites needed to handle objections, from understanding the client's mindset to confidently navigating resistance. Nair emphasizes that rejections are a natural part of the sales journey and should not deter your efforts. Instead, they serve as opportunities to strengthen your approach.

Through this course, you’ll learn how to handle different types of responses over the phone:

• Handling Acceptance: Learn how to close effectively when a client is ready to proceed.
• Handling Skepticism: Techniques to build trust and address doubts in a way that reassures the client.
• Handling Indifference: Understand how to spark interest in clients who appear disinterested.
• Handling Stalling: Strategies to move conversations forward and avoid unnecessary delays.
• Handling Objections: Discover the best practices for addressing common concerns and turning hesitations into opportunities.

Santosh Nair also concludes with an inspiring message: “You don’t need closing or objection-handling techniques for someone who truly wants to make a change.” This course will equip you with the tools to build a genuine connection with your clients, making objections an integral part of a successful sales process.

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